|
HOW TO BOOK
All of the treatments listed
may be booked to supplement your Spa Experience. Please select the treatments
of your choice and book when making your Spa Experience reservation.
All treatments are subject to
availability, treatment times will be confirmed on arrival for your Spa
Experience. Treatment Reservations/Future Bookings department is open from
9.00am – 9.00pm daily and 9.00am – 6.00pm Bank Holidays. Call 0118 989 7575 for all enquiries
METHODS OF PAYMENT
All treatments are payable
before your appointment. Full payment is required with booking – we accept
all major credit cards with the exception of AMEX. If you have Nirvana Spa
vouchers you will be required to bring them on the day of your visit.
CANCELLED & RESCHEDULED BOOKINGS
All cancellations or
rescheduled bookings with more than 48 hours notice will be subject to a 10%
(minimum £10) cancellation fee. If less than 48 hours notice of cancellation
or reschedule is given you will be charged 50% of the fee.
CONTRA-INDICATIONS
If you have any medical
requirements that we should take into account, such as Heart conditions,
High/Low Blood Pressure, Circulatory Disorders, Skin conditions, Epilepsy,
Diabetes, Allergies or you are pregnant, you should seek the advice of your
Doctor. Please see the Treatment Guidelines Key demonstrating those
treatments which require pre-assessment. We will not perform treatments on
any client in their first 12 weeks of pregnancy. If you do not let us know of
any medical or special requirements prior to your visit we cannot guarantee
that we can fully accommodate you on your visit. If you have any concerns
please consult your Doctor. If any treatment is found unsuitable we will
recommend an alternative where possible, subject to availability.
WHAT TO WEAR
Please change into your robe
and dry swimwear and check in at treatment reception 5-10 minutes before your
appointment.
It is important to advise us
of any medical conditions prior to your visit as these may affect both your
choice of treatments and the facilities you are able to use.
·
Unfortunately
we are unable to guarantee your requested booking times.
·
Appointment
times may change and will be confirmed to you during your induction.
·
If
an appointment is missed we cannot offer a replacement time or refund.
·
Treatments
are subject to availability and are rarely available on the day. Please pre
book.
·
Swimwear
and Poolside footwear are compulsory and can be purchased on arrival if
necessary (Limited range available). We recommend that you bring two items of
swimwear, one to keep for any treatments you may have, and one for use in the
pools.
·
We
cannot take any responsibility for personal belongings left around the
facilities, please use the lockers provided and we recommend that you do not
bring items of significant value to the Spa.
·
A
surcharge will apply for any late departures.
Spa Etiquette - We would kindly ask you to observe and adhere
to the following club rules:
Smoking: Smoking is strictly prohibited within the spa. You are required
to dress and return to your vehicle if you wish to smoke.
Mobile Phones: To maintain
peace & tranquillity, use of mobile phones is prohibited in all areas of
the club. A public telephone is available for use at our East Entrance.
Alcohol: The Spa Café, Garden Café, and Lounge areas are the only
licensed areas within Nirvana Spa. Alcohol must not be taken into any pool
area, and all persons are prohibited from using the pool areas whilst under
the influence of alcohol.
Pool Use: You must shower before using any pool in order to remove
perfumes and makeup.
Courtesy: Please be courteous to all other spa users when using the
facilities. The management reserve the right to refuse entry to or eject from
the spa any user whose conduct is detrimental to any other user's quiet
enjoyment.
|
