NIRVANA SPA & LEISURE LTD – ACCESSIBILITY STATEMENT

 

Introduction

We are committed to provide a relaxing experience to all customers visiting the Spa; we aim to provide access for all our visitors.

We currently offer:

 

Pre-Arrival

• Phone, Fax and Email available (please see contact section below)

• Website accessible with ability to increase size of text dependent on your web browser, please click link for further details. - www.nirvanaspa.co.uk/access. The Web site also includes a full map and images of most areas.

• The nearest train station (Winnersh) is 1 mile from the Spa.

• Local Taxis are available with wheelchair access. (Please see contact information below)

 

0118 9321 321 – Loddon Cars (pre booking required)

0118 9799 247 – 24/7 (pre booking required)

 

Arrival & Car Parking Facilities

• Please click below for your personalised directions to the Spa –
www.nirvanaspa.co.uk/contact-us/find-us/

• The Car park has 8 widened spaces (3.2metres wide with access to rear) designated for disabled parking located immediately by the East reception.

• The car park and outside access surfaces are all tarmac.

• Assistance can be offered on request (please call 01189897560 on arrival)

• Water bowls can be provided for service dogs on request.

East Entrance & Reception

Opening hours

6.45am - 10.30pm Monday – Thursday

6.45am - 11.00pm Fridays

8.00am - 11.00pm Saturday and Sundays.

Please note all facilities close 15 minutes prior to the closing times above.

 

• Automatic entrance door approach which has level entry from the car park

• Reception desk – The reception desk has a lower level counter at the far end set at 90cm.

• There is seating available for visitors in the reception area and the adjacent lounge area. The seating is 45cm high and the coffee tables are 56cm high.

 

Lighting

·Lighting throughout the spa is a combination of natural light, compact fluorescent, L.E.D., low voltage spot lights and discharge lighting.

 

Access throughout the Spa (Internal)

• Access through the Spa is all on one level access (no ramps or steps), with the exception of the Relaxation pool and upstairs treatment rooms (see Treatment section for further details). Entrance to the Relaxation pool is by 2 steps with a single hand rail; for customers with reduced mobility the Roman Pool is all on one level as an alternative pool and relaxation area.

Pool Access

Please note that the swimming and spa pools are level deck pools at either 1.2 or 1.3 metres in depth, excluding the Relaxation pool which has a 2.0 metre deep section in the lower one third of the pool.

 

• Fitness Pool – The Fitness Pool operates between 28 – 29.5 degrees Celsius, access is by 5 steps with a hand rail on either side.

• Roman Pool – The Roman Pool operates between 28 – 30 degrees Celsius, access is by a 6 steps with a hand rail on either side.

• Relaxation Pool – The Relation Pool operates between 28 – 30 degrees Celsius, access is by 5 steps with a central hand rail.

 

Hydrotherapy Spa (Surf Pool) & Jacuzzi

The temperature of these pools is between 34 – 39 degrees Celsius, therefore not suitable for certain medical conditions. If you have any concerns please check with your medical advisor or contact the Spa prior to your visit.

 

• Surf Pool – Access is by 6 steps with a central handrail. This pool has powerful hydrotherapy jets situated throughout the pool, please note these do create a current at some areas in the spa so caution may be required when approaching the jets. The Pool is 1.3 metres deep. At either side of the entrance steps and surrounding the central island there are seating ledges for those using the back massage jets.

Please see the Spa therapy team in the adjoining office if you require any assistance or advice prior to using this facility.

 

• Plunge Pools – Within the Surf pool area there is one Cold Water plunge pool at 12-17 degrees Celsius and another plunge pool at 20-25 degrees Celsius access to these are by 3 steps (ladder design).

 

• Jacuzzi – Access to the Jacuzzi is by 3 steps, 1 up and then two down, with a hand rail at either side.

 

Floatation Pools

Access to both the Ocean and Celestial pool is by 6 steps. Both pools have a central handrail. These are both 1.3meters in depth. Please note, use of these pools is by booking only, all first time users require an induction prior to use.

 

Pool Hoist

A portable pool hoist is available for access to pool facilities. Pre booking is required prior to your visit. Please note the hoist is available for use in all the pool facilities except the Relaxation Pool and Celestial pool due to the pool design.

 

Steam Room and Sauna facilities

Certain medical contra indications apply due to the heat in both the Sauna and Steam facilities. If you have any concerns please check with your medical advisor or contact the Spa prior to your visit.

 

• Sauna - The sauna facilities are single sex only facilities which are located in both the male and female changing rooms located closest to the East Reception. The access door is 85cm wide. The fixed seating is set on two levels 50cm and 96cm from floor level.

 

• Steam Facilities - Within the spa we have both a mixed sex Aroma-Steam room located off the wet link corridor between the Garden Café and Relaxation pool and also single sex Steam rooms situated next to the Saunas in the male and female changing rooms. All the rooms are entered through doors 80cm wide. The seating platform is 50cm high.

 

Relaxation Areas

 

• Roman Room – Within this room there are over 100 reclining loungers and steamer chairs, both provide support for the whole body when reclined. The steamers chairs have are 39cm high and the loungers 35cm high. Access is one level throughout, with the entrance doors a minimum of 80cm wide.

 

• Relaxation Room – Access to this Relaxation area and Pool is by 2 steps with a central handrail. There is a double access door of 2.55 metres wide. Within this room there are over 50 reclining loungers 39cm high and steamer chairs 35cm high both providing support for the whole body when reclined.

 

• The Nirvana Room Tepidarium – Access is through a double door of 2.50metres wide, there are 33 non adjustable ceramic loungers heated to 35 degrees Celsius, each lounger is 46cm high at the lowest point.

 

Fitness Room

 

• The Fitness Room is level access and is accessed by double doors (each door is 80cm wide).

• The Fitness Room has a variety of equipment from running machines to resistance machines and free weights. Please ask one of our qualified fitness team for assistance.

• If you wish to take part in an exercise class or require use of a more specialised gym facility please visit our adjacent Pulse 8 Health Fitness Club.

 

Outdoor Facilities

• We have 6 tennis courts available for use. Access is by the car park and is one level from East Reception. Please see reception if you wish to make a booking.

• During the summer months (weather permitting) we have sun loungers situated on our patio, accessible from the Roman room. The access door is 76cm wide and there are 2 steps onto our patio.

 

Treatment Room/s

 

• The individual Treatment rooms are situated on two levels both ground floor and first floor (access by stairs), please confirm on booking if you require a ground floor access.

• We have 2 particularly large rooms which would enable manoeuvring of wheelchairs, frames or equipment more easily. Each has free space of at least 90cm to the side of the treatment couch with a doorway access of 90cm

• Treatments are tailored to individual needs – for advice about our treatments and products please speak to the treatment team.

 

Changing Facilities / W.C.

• The changing rooms are on the ground floor and are on one level throughout.

• There are a few individual changing cubicles, ranging in size. The entrance doors range from 60cm - 71cm in width.

• There are high and low lockers for use, with hooks / hanger provided

• Showers vary in size, the minimum width 52cm ranging up to 72cm wide.

• All floors are slip resistant

• There are toilets in each of the ladies and gents changing rooms. In addition there is a disabled toilet facility situated by the Nail café and a disabled changing / toilet facility is situated by the Fitness pool near the East Reception.

 

Disabled Changing Room / Toilet

 

The disabled changing room / toilet is unisex and situated off the wet link corridor from the Garden Café to Fitness Pool, this is level access from the East Reception and has a 90cm access door. This facility includes a toilet with seat height of 47cm with double height hand rails 55cm & 75cm on either side (the right side is removable). The shower room has a fold-up seat at 50cm and handles to assist at 67cm and 1 metre with the shower controls situated at 1metre high. An additional foldaway seat is situated opposite the toilet at 50cm with a shelf at 1 metre high on the right hand side, hooks at 1.4 metres and a mirror on the door at 92cm. The low level basin is 70cm high. In case of an emergency the room is equipped with an emergency pull cord to alert reception.

 

Disabled Toilet

 

Situated from the lounge at East Reception is a disabled toilet facility. Access to this facility is on one level and is through an 80cm wide door. The toilet seat height is 43cm high with a hand rail at either side of 80cm, the wash hand basin is 80cm high with a mirror situated just above at 83cm high.

 

Garden Cafe and Nail Cafe

• The Garden Café area is an open plan area and is on one level. All tables and chairs are movable so can be adjusted to your requirements. The tables have a central support column and are 71cm high and the chairs 42cm. The Garden Café offers table service from 7.00am - 10.00pm (last food orders at 9.30pm). We are able to cater for vegetarians, gluten free, dairy free, nut free, and sugar free diets. Please see menu for further details, alternatively call 0118 9897560 prior to arrival.

• The Nail café is situated next to East reception. The Nail café is open daily from 7.00am – 5.30pm and is available for soft drinks and cakes.

 

Additional Information

 

• All staff are fully trained in customer service, if you require assistance at any stage during your visit please ask a member of staff.

• The fire evacuation procedures allows for assisting customers with reduced mobility or hearing. Staff are fully trained to evacuate customers if the alarm sounds. If you have a special request if evacuation occurs please tell reception on arrival.

·Service dogs (only) are allowed in most parts of the spa. We request that dogs do not enter the water facilities throughout the spa.

 

Carers

If you require a carer in order to facilitate your visit, access only will be permitted without any additional charge but prebooking is required.

 

Contact Information

• Nirvana Spa, Mole Road, Wokingham, Berkshire, RG41 5DJ

• Spa Reservations 0118 9897575

• Membership Sales 0118 9897570

• Other Enquiries 0118 9897560

• Fax 0118 9897565

• Email: info@nirvanaspa.co.uk

• Website: www.nirvanaspa.co.uk

• Local public transport numbers:

First Buses 0871 200 2233

(nearest stop Winnersh Crossroads 1 mile from the Spa)

National rail enquires 08457 484950

(nearest stop Winnersh 1 mile from the Spa)

• Local accessible taxi numbers:

Loddon Cars 0118 9321321 (pre booking required)

24/7 0118 9799247 (pre booking required)

Feedback

We welcome your feedback. To help us continuously improve, if you have any comments please phone 01189897560 or email info@nirvanaspa.co.uk