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What are Spa Points Spa Points are quite simply your chance to enjoy some FREE SHOPPING. So don't worry if you are unable to make as many visits to the Spa as you hoped, simply sit back and let the points grow.
When do I receive my points? Your points will be awarded to you, either monthly or annually according to how you pay for your membership.
How can my points be redeemed? Your points can be redeemed against over 1,000 products and services at Nirvana Spa. However, to make the most from your points, why not save them up and treat yourself to a little pampering at the Spa, with a relaxing treatment of your choice, or choose from our extensive product range for that spa @ home experience - the choice is yours.
Do they need to be redeemed by the end of my membership year? NO. Your points are awarded INSERT MONTHLY/ANNUAL, and they can be redeemed provided you have enough points to purchase your selected items. Your points will be awarded throughout the duration of your membership.
Do I get more points balance if I pay annually? NO. Your points balance is based on your usage, thereafter there is no difference between annual and monthly memberships, allowing you the flexibility to relax at your leisure, with no wasted visits. If you are unable to visit the Spa 12 times in a year, there is no need to worry, these points can be saved for when you do have the time to fully relax. Remember as an annual member your points calculation and award will be made on the renewal of your membership.
Can I use my points as part payment? NO. Points can only be redeemed to pay for an item in full (providing you have enough points) at the time of check out
What happens to my accrued points if I cancel my membership? Your points will continue to be awarded throughout your membership and can be redeemed providing your membership is live. In the unlikely event of cancellation your points will be forfeited
When is this scheme going to be available to the other membership options This unique membership privilege is currently only available to our Countrywide members
How do I know how many points I have? On your next visit to the spa, simply ask the receptionist for your current points balance, in future you will be able to check this information online
Can I save all my points and use them all in one go? No matter if you visit once a month or once a year, you can use your points at a time to suit you. You can always save your points for a rainy day, special occasion or to treat yourself to day of pure bliss.
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