Welcome to Spa Points Key Terms & Conditions

Awarding Points

·          Spa points are not purchased by you, they are awarded solely at the discretion of Nirvana

Spa & Leisure Ltd and have no cash value. The scheme may be suspended or withdrawn with a minimum of 2 weeks notice from Nirvana Spa & Leisure Ltd.

For Monthly Paid Memberships

·          Spa Points (at a value determined by Nirvana Spa & Leisure Ltd) will be awarded when we apply to your bank for payment of membership by direct debit only

·          Spa Points will be deducted if the direct debit is returned unpaid and all available points which may have been accumulated are cancelled when a membership remains in arrears for more than 14 days or on notification of cancellation of your membership or if your direct debit mandate is cancelled and not replaced within 14 days

·          If your membership is placed on ‘Suspension’ your points account will also be suspended and points may only be redeemed when your membership is returned to ‘Live’ status.

·          If you have a couple’s membership the points are awarded to a joint points account and are not personal to each member

·          Points are not transferable

For Annual Paid Memberships

·          You must have a current direct debit mandate in place to qualify for Spa Points

·          Spa Points will be awarded following receipt of your renewal payment

·          The number of points awarded will be calculated by reviewing your usage in the previous

membership year and awarding a number of points (at a value determined by Nirvana Spa & Leisure Ltd) for each visit of your entitlement that has not been used in that membership year

·          Spa Points will be deducted if the direct debit is returned unpaid and all available points

which may have been accumulated are cancelled when a membership remains in arrears for more than 14 days or on notification of cancellation of your membership or if your direct debit mandate is cancelled and not replaced within 14 days

·          If your membership is placed on ‘Suspension’ your points account will also be suspended and points may only be redeemed when your membership is returned to ‘Live’ status.

·          If you have a couple’s membership the points are awarded to a joint points account and are not personal to each member

·          Points are not transferable

Redeeming Points

·          Each time you visit the Spa, points (at a value to be determined by Nirvana Spa & Leisure Ltd) will be deducted from your points account at the end of that day

·          If you have a positive balance on your points account these can be used to pay for items at check out. If you wish to pay for an item using points you must specify this on the day of your visit – points cannot be allocated against goods or services retrospectively

·          You may check your points account when visiting the Spa

·          Points are always rounded up and only whole points can be redeemed

·          Items can only be paid for by points in full, part payment is not possible

·          If you wish to pay for any items using points, they must be charged to your membership account – we cannot transfer charges from another members card or a guest card to be paid with your points

·          The points ‘price’ of an item may vary and is at the sole discretion of Nirvana Spa & Leisure Ltd. An item may be withdrawn from the points scheme at any time and without advance notice

·          A points balance on a joint account may be redeemed by any member on that joint membership scheme

·          Items excluded from points redemption include: any membership subscriptions and Nirvana Spa’s monetary vouchers

·          Spa Points cannot be redeemed on treatments on Fridays, Saturdays or Sundays due to demand

General Conditions

·          The Spa Points scheme is a way of adding value to the membership package for those customers who do not use their full allocation of visits.  The scheme may be suspended or withdrawn with a minimum of 2 weeks notice from Nirvana Spa & Leisure Ltd.

·          The terms and conditions of the Spa Points scheme may be changed or added to at any time without giving advance notice

·          As the points balance is affected by a member’s usage, a points account may show a negative number of points. This will result in no points being available to redeem